Refunds, Returns, and Repairments Policy
The official language of the entire Terms of Service, including the Refunds policy, is English. Where the Company has provided a translation of the English version of any part of the of website or the Agreement, you agree that the translation is provided for your convenience only and that the English language version of the Terms of Service will govern your relationship with us and the services that we provide to you. If there is any contradiction between the English language version the Terms of Service and its translation, then the English language version will take precedence. It is your responsibility to find an accurate translation of the English version of the Terms of Service.
Any return request should be initiated the same day that the purchased product was delivered to the buyer, according to the official report of the postal service, and only when the product that was delivered arrived damaged or malfunctioning out of the original packaging. If the buyer does not initiate a refund request on the same day of the product’s delivery, then unfortunately we can’t offer you a refund.
In case we accept your request for a refund or exchange of a specific product, the product should be delivered to our official mail address within 15 days of the approval of the request. Therefore it is your responsibility to use a reliable, trackable, and fast mail service for any returning product that you send to us. You are responsible to cover any shipping fees, customs taxes, or any other expenses for returning any product to our Company.
To be eligible to request a return, your product must be damaged or malfunctioning from the moment of opening the original package. Any damages that occurred at a later point are not our responsibility. We will not accept under any circumstance a product that was used for any amount of time before being returned back to us. Be aware that filigree or any other jewelry product is fragile by nature and it’s your responsibility to treat them with the utmost care to avoid damaging them. We are not responsible for any damage that occurs to your products (including filigree or other jewelry) after the first day that you have received them.
To complete your return, we require you to send us the same day of the return request an electronic copy of the receipt sent to our official email address: info[at]lefkarasilver[.]com that should include the tracking code of the returning product on the same day that the return request was approved by us. Additionally, the original copy of the receipt should be sent to our mail address, Makedonias 5 Paphos CY 8250 , also with the same day of the approval.
There are certain situations where only partial refunds are granted (if applicable) or in other situations where no refunds are granted, according to our own sole jurisdiction. Cases of partial or no refunds may occur when an item is not in its original condition, is damaged or missing parts for reasons not due to our error, or when an item is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Repairments (if applicable)
You may request a repairment of your jewelry if you bought it from us, and provide us the receipt. We reserve the right to accept or deny your request, depending on the complexity of the damaged jewelry. In order to properly evaluate our ability to repair your jewellery, you need to send 5 detailed pictures of each damaged jewellery and a detailed description of the damage.
In case we accept your repairment request, it will be charged based on the complexity of the repairment. Before we initiate any repairment process, we will provide you with the required cost. We will initiate the repairment process only after the cost is paid, using one of our suggested payment options. We will not accept any free repairments for any product, as each repairment is charged by our artisans.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again using the contact form on our website
Exchanges (if applicable)
We only replace items if they are defective or damaged, and only within 15 days within the initial delivery of the product. If you need to exchange it for the same item, send us an email using the contact form on our website, or by using the email address mentioned in the section “refunds”. Your email should contain 5 pictures of the damaged product, a description of the damage, and reason for requesting the exchange. If we decide to accept your exchange request you should send the product the same day of the approval to our mail address with a trackable mail service: Makedonias 5 Paphos CY 8250. Once you send the product you should email us at [email protected] within the same day and let us know the tracking code of the returning product
To return your product, you should mail your product to:
Makedonias 5 Paphos CY 8250
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For any shipped product that you foresee to return to us, you should a trackable shipping service and email us immediately the tracking code, along with your refund request details. We don’t guarantee that we will receive your returned item and we are not responsible for any losses or damages in the shipment process.